Cloud Unified Communications for data & AI-driven companies.
Your communications stop being a cost. They become a driver of data and efficiency.
When telephony, contact center, and collaboration tools live in silos, the total cost of ownership (TCO) spikes, business opportunities are lost, and the customer experience suffers. With Conecta Wireless Unified Communications solutions, we unify voice, digital channels, and collaboration in a single Cloud layer, natively integrated with data, AI, and automation.
This way your organization doesn't just communicate better: it responds faster, decides with data, and scales with less cost and more control.
BENEFITS
More than UCaaS: direct impact on costs, efficiency, and customer experience
Spend less
Reduce costs by up to 40% by migrating your voice to the cloud and eliminating hardware.
Optimize
Improve response times with unified omnichannel service: voice, chat, WhatsApp, email, video calls.
Collaboration without limits
Increase productivity with cloud collaboration tools accessible from any device.
Always available service
Strengthen resilience and service continuity with redundant platforms, 24/7 monitoring, and specialized support.
Data for analytics and automation
Turn every interaction into data: structured records for analytics, generative AI, and process automation.
Collaboration without limits
Increase productivity with cloud collaboration tools accessible from any device.
THE PROBLEM IT SOLVES
Communication is no longer simple, but it remains critical to the business
Organizations rely on constant, clear, and reliable communication channels to coordinate teams, serve customers, and keep operations running. However, many companies continue to use isolated or poorly integrated solutions that create daily friction.
Communication tools are fragmented and do not integrate with each other.
Calls and video conferences experience failures, low quality, or constant interruptions.
Communication between remote and on-site teams is inefficient and difficult to coordinate.
There is no control or visibility over the use, security, and performance of communications.
The result: loss of time, operational errors, poor experience for customers and employees, and lower productivity. Our proposal: to implement secure, scalable unified communications solutions that integrate voice, video, and collaboration into a single platform, improving efficiency and the communication experience across the organization.
SUCCESS STORY
From fragmented telephony to a unified system for thousands of members
The Official College of Commercial Agents (COAC), a professional organization with multiple headquarters, started with a distributed telephone infrastructure that was difficult to manage and had increasing costs. Conecta Wireless designed and deployed a 100% cloud VoIP solution, unifying calls, video conferencing, internal chat, and multi-site management on a centralized platform. It needed to modernize a complex and distributed telephone infrastructure. They migrated to a VoIP solution with 3CX, unifying calls, video conferencing, internal chat, and multi-site management under a centralized platform.
The result: more agile communications, significant cost reduction, and a smoother experience for employees and members—from any office or remote location.
Solutions
The communication your business needs today
If you manage IT, operations, or customer experience, you know that every day counts: more channels, more demands, and the pressure to respond quickly without increasing costs. These are the solutions that allow you to achieve it:
Enterprise IP & VoIP Telephony
Modernize your communications with cloud switchboards, virtual extensions, call recording, and multi-site management. Reduce costs and enable total mobility for your teams, just as COAC achieved with its transition to a 100% VoIP platform.
- Replace traditional PBXs with scalable and secure cloud switchboards.
- Enable total mobility: extensions on any device, office, or country.
- Integrate call recording, reporting, and analytics to feed your data and AI platform.
Omnichannel Contact Center
Provide service from a single panel integrating voice, email, WhatsApp, social media, and chat. With intelligent routing, real-time metrics, and call flow automation.
- Unify voice, email, WhatsApp, web chat, and social media in a single console.
- Intelligent routing according to business rules, SLA, language, or priority.
- Real-time metrics and dashboards connected with your Analytics Hub / ZenAI.
- Automation of repetitive tasks via bots, intelligent IVR, and RPA.
Cloud Collaboration & Digital Workplace
Facilita el trabajo híbrido con videoconferencia, chat interno, salas virtuales y documentos compartidos. Perfecto para organizaciones distribuidas que necesitan coordinar sedes y departamentos.
- Videoconferencia,chat interno, salas virtuales y documentos compartidos.
- Integración con Microsoft Teams, Zoom, Google Workspace y otras herramientas clave.
- Políticas de acceso, grabación y retención alineadas con IT, legal y compliance.
Enterprise Mobility & Field Workforce
Manage mobile lines, eSIM, corporate data, and secure communications for teams on the move, without losing visibility or control.
Field teams as connected as if they were in the office.
- Management of mobile lines, eSIM, and business data.
- Secure communication for sales, technical staff, operations, and logistics.
- Control and traceability of interactions for CX, support, and operational coordination.
Integration with CRM, ERP, and Business Systems
Connect telephony and contact center with Salesforce, Dynamics, HubSpot, or other systems. Accelerate sales, support, and operations with features like click-to-call or automatic logging.
Data ready for reporting, generative AI models, and flows automation.
Unified Communications as a Service (UCaaS)
Enjoy unified communications under subscription: maximum flexibility, without CAPEX, and with automatic updates without interruptions.
- Subscription model, without upfront investment (no CAPEX), and with continuous updates.
- Multi-tenant or dedicated architecture according to your security and compliance requirements.
- Defined SLOs and KPIs: availability, voice quality, response times, resolved incidents, etc.
UCaaS — Unified Communications as a Service
Your entire communication system, in the cloud and on demand
Unify voice, video calls, messaging, and collaboration without investing in infrastructure. A flexible and scalable model with pay-per-use and expert support.
Sectors
Connectivity that transforms your day-to-day
Hotels & Hospitality
Build guest loyalty and increase positive reviews with quality WiFi.
Logistic and Transportation
Ensure on-time deliveries thanks to real-time traceability.
Retail
Boost in-store dwell time and increase cross-sales.
Education & Campus
Ensure hybrid learning with uninterrupted connectivity.
Industry & Manufacturing
OT/IT coordination with reliable communications in critical environments.
Healthcare & Pharma
Continuity in telemedicine and agile care between centers. Telemedicine, coordination between centers and services, secure communications for professionals with high confidentiality and traceability requirements.
Public administration
Accessible and better coordinated citizen services.
Contact
Connectivity, communications, cloud, and cybersecurity to transform the way organizations grow.
Results
What you can achieve from day one
Intelligent reduction
Reduce telephony and maintenance costs.
Enhanced experience
Improve the customer experience with faster and unified service.
Elevated productivity
Increase productivity by eliminating silos and disconnected tools.
Collaboration without limits
Facilitate hybrid work with seamless collaboration from anywhere.
Frequently Asked Questions
Everything you need to know about unified communications
1. What is a Unified Communications solution?
Integrate voice, video calls, messaging, mobility, and collaboration into a single system.
2. What is the difference between VoIP and IP Telephony?
VoIP is the voice transmission technology; IP telephony is its enterprise implementation.
3. Why migrate to a cloud PBX?
It eliminates hardware, reduces maintenance, and allows you to grow without additional investments.
4. What are the advantages of an omnichannel Contact Center?
It unifies channels, speeds up responses, and provides real-time metrics.
5. How does UCaaS help optimize costs?
You pay only for what you use, with no CAPEX and updates included.
6. Is it safe to use cloud telephony?
Yes, it includes encryption, advanced authentication, and geographic redundancy.
7. How can I integrate my telephony with the CRM?
Through APIs or native connectors (click-to-call, recording, logging).
8. Does the solution work for hybrid work?
Yes, it allows users to connect from any device and location.
9. Can I keep my current numbers?
Yes, through number portability without affecting operations.
10. What savings can I expect when migrating to VoIP?
Most companies reduce costs by eliminating hardware and traditional fees.
Turn your communications into a strategic asset
Schedule a consultation and discover how much you can save and optimize
We analyze your current communications infrastructure, identify bottlenecks, and quantify the impact on costs, productivity, and customer experience.
A partir de ese análisis, diseñamos contigo una hoja de ruta de migración a comunicaciones unificadas cloud, integrada con tus plataformas de datos e IA y alineada con tus objetivos de negocio.